Refund policy
Refund, Return & Cancellation Policy
Effective Date: 05/06/2026
Last Updated: 05/06/2026
This Refund, Return & Cancellation Policy forms part of the BloomVita Terms of Service. In the event of any inconsistency, the Terms of Service shall prevail.
Refund Options
Where a refund is approved, BloomVita may offer one of the following options:
Full Refund
Eligible refunds will be processed to the original payment method used at checkout.
Store Credit or Exchange
Customers may choose store credit or an exchange where applicable and approved by BloomVita.
60-Day Satisfaction Guarantee
BloomVita offers a 60-day satisfaction guarantee for customers who do not experience results after a minimum of sixty (60) consecutive days of daily and consistent use in accordance with the product instructions, which must follow with picture proofs of usage.
To be eligible, customers must demonstrate compliant usage. Where eligibility is confirmed, BloomVita will refund the purchase price paid, less a 15% processing and shipping fee.
This satisfaction guarantee applies exclusively to lack of results. It does not apply to personal preference, including dissatisfaction related to scent, texture, packaging, or subjective expectations.
Due to hygiene and safety considerations, no returns are accepted.
All refund requests under this guarantee must be submitted within sixty (60) days of the original delivery date by emailing:
Return Eligibility
Due to hygiene and safety considerations, returns are not accepted on any products, whether opened or unopened.
BloomVita products are applied directly to the skin, and returns are not permitted for the protection of all customers.
Cancellations
This cancellation policy applies to one-time orders only.
One-time orders may only be cancelled before tracking information has been issued.
Once tracking has been provided, the order is considered in fulfilment or transit and cannot be cancelled.
All one-time order cancellation requests must be submitted in writing via email to:
Cancellation requests submitted via phone calls, live chat, social media, payment providers, or chargeback disputes will not be treated as valid cancellation requests.
Damaged or Incorrect Items
Customers receiving damaged or incorrect items must contact:
within seven (7) days of delivery.
Required evidence includes:
- Clear photos of the damaged or incorrect item
- A photo of the shipping label
- A photo of the outer packaging, where possible
Once reviewed and approved, a replacement or refund may be offered, subject to stock availability.
Allergic Reactions
If an allergic reaction occurs, discontinue use immediately and consult a medical professional.
Customers should contact info@bloomvitaglobal.com with details of the reaction and any supporting information.
BloomVita is not responsible for adverse reactions caused by individual allergies or sensitivities. Customers are responsible for reviewing ingredient information prior to purchase and use.
Chargeback Policy
Before filing a dispute or chargeback with a bank or card issuer, customers agree to first contact info@bloomvitaglobal.com so the issue can be reviewed and resolved directly.
If a chargeback is raised without prior contact or a valid request under this policy or the Terms of Service, and the order was authorised, the chargeback may be treated as invalid.
Refunds and account adjustments will be paused while the dispute is under formal review.
Contact
For questions relating to refunds, returns, cancellations, satisfaction guarantee claims, allergic reactions, damaged items, or chargebacks, please contact: